Terms & Conditions

Please read the Terms and Conditions carefully as they set out our respective obligations and form the basis of your contract with us. These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.

ACCURACY OF INFORMATION

The descriptions, information and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, gorilla permits and security are given in good faith, based on the latest information available to us. Every care has been taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.

1. BOOKINGS

1.1 Full names as they appear in the passport, nationality and passport number to be provided in order to reserve flights and gorilla permits.

1.2 Note that purchase of a gorilla permit is no guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice.

1.3 It is necessary that you have, at the time of booking appropriate insurance for the type of holiday being taken with us. Such insurance should cover death, personal injury, medical expenses, repatriation in the event of illness or death, damage to, or theft of client’s personal property. Activities with greater inherent risk e.g. mountaineering, animal tracking on foot, white water rafting should be covered.

1.4 Packages are subject to availability and not guaranteed until confirmed. Clients are advised to make early reservations as accommodation space is limited.

1.5 Amendments to a reservation may be made and Rayz Afrika tours and travels will charge an amendment fee (where applicable) which will then be added to the invoice total costs.

1.6 Kindly ensure that quotations given bear details of number of clients, dates, and accommodation etc before confirming the booking in writing.

1.7 All references to quotations in writing to include reference to correspondence by facsimile and electronic mail

1.8 Rayz tours and travel reserves the right without prior notice to terminate the holiday of any person in a party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause danger, annoyance or distress to any third party or damage to property.

2. PRICES

2.1 The price of your chosen holiday will be confirmed at the time if booking. Rayz tours and travel reserves the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.

2.2 We reserve the right to increase or decrease the price of unsold holidays at any time.

2.3 Prices quoted will INCLUDE airport transfers, accommodation, meals as stated, services of a driver/guide and a safari vehicle, park fees, gorilla and chimpanzee permits where appropriate. Prices EXCLUDE airfares to Uganda, Kenya, Rwanda and Tanzania, entry visas, airport taxes as well as personal expenditure such as drinks and laundry.


3. PAYMENT

3.1 A deposit of 30% of the price of your holiday, including gorilla/chimpanzee fees /to be paid at the time of booking.

3.2 The balance must be paid in full not later than 10 days before departure.

3.3 Payments must be paid by cash.

3.4 Payments made within 30 days of departure must be paid in full at the time of booking.

4. CANCELLATIONS

4.1 A confirmed holiday will be cancelled if a client fails to make all payments due in full and on time.

4.2 Rayz Afrika will cancel a booking if forced to do so as a result of unusual and unforeseeable circumstances beyond our control. Such events include war or threat of war, riots, civil strife, boarder closures, and unexpected government acts, terrorist activity, and industrial disputes, natural or nuclear disaster, extreme weather condition, road closure, fire and all similar events.

4.3 Alternative holiday of similar standard may be offered in such circumstances (as in 4.2 above)

4.4 Where chosen alternative is less expensive than original holiday booked, the difference will be refunded to the client.

4.5 Where chosen alternative is more expensive than original booked holiday, the client will be asked to pay difference.

4.6 Alternatively, if Rayz Afrika is forced to cancel a confirmed booking for reasons mentioned in 4.2 above, the client is entitled to a full refund except for gorilla/chimpanzee fees. Tracking fees can only be refunded if the refund has been made available to us. We use our maximum endeavors to obtain the refund from the relevant authorities.

4.7 A cancellation is not effective until we are in receipt of a written notice.

4.8 Cancellation charges per person will apply as follows

60 days or more prior to arrival full refund

59-32 days prior to arrival 25% charge

31-8 days prior to arrival 50% charge

7-3 days prior to arrival 75% charge

48 hours less prior to arrival 100% charge

4.9 Refunds will not be made for any unused services, late arrival or no-show of any member of the group.

5. COMPLAINTS

5.1 Every effort is made to ensure that we exceed the expectations in all areas of the tour arrangement. Suggestions are welcome in order to keep improving the quality of our service.

5.2 Rayz Afrika representatives and suppliers will do their best to resolve complaints reported immediately. Where a client is not satisfied, the complaint should be reported in written form and not later than 28 days after completion of the tour.

6. LIABILITY

We regret we cannot accept liability or pay compensation

Where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.

We shall make every reasonable effort to ensure that

(a) All component parts of the holiday are supplied as described in the brochure and to a reasonable standard.

(b) Our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract.

We accept responsibility

For what our employees, agents, suppliers and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us). If any part of your holiday is not provided as advertised, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions. Our maximum liability in respect of complaints (except where death, personal injury or illness results, or where claims relate to loss or damage to possessions or luggage, which are dealt with below) is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services. The maximum amount will only be payable where the person affected has derived no benefit from the holiday and none of the services contracted have been provided. Liability for loss or damage to luggage or personal possessions (including money) will be compensated to a maximum of US$30 on the basis that the client is assumed to have taken out adequate insurance cover in respect of such losses at the time of booking.

We will take all due care to prevent your death, injury or illness being caused by the animal or insect life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard. Medical advice should be sought well before travelling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffers death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time carrying out work authorized by Rayz Afrika) except in the following situations:

We will not be liable where any failure to perform or improper performance was due to

1. The acts or omissions of a third party not connected with the provision of the holiday under the contract and which were unforeseeable or unavoidable.

2. An event which we or the supplier of the relevant services could not have foreseen or avoided even with due care.

Any claim must be notified to us in accordance with the complaints procedure set out above. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required